Refund Policy
We're committed to transparency and fairness. Here's everything you need to know about refunds at kairothuneon.
Effective from January 2025At kairothuneon, we understand that circumstances change. Our refund policy reflects our commitment to supporting your financial planning journey while maintaining fair practices for all participants.
We've designed this policy to be straightforward. If something's unclear, reach out to our team directly.
Eligibility Criteria
Refunds are available under specific conditions. You may qualify if you request within 14 days of purchase and haven't accessed more than 20% of course materials.
- Request submitted within 14 days of enrollment
- Limited engagement with program content
- Valid proof of purchase provided
- No prior refund requests for same program
Processing Timeline
Once we receive your refund request, we'll process it within 5-7 business days. You'll receive confirmation at each stage.
- Request review: 1-2 business days
- Approval notification: Within 24 hours
- Payment processing: 3-5 business days
- Bank processing time may vary
Non-Refundable Items
Some purchases aren't eligible for refunds due to their nature and immediate value delivery.
- Completed programs or workshops
- Downloaded digital resources
- One-on-one consultation sessions
- Special promotional bundles
Exceptional Circumstances
We consider requests outside standard criteria on a case-by-case basis for genuine hardship situations.
- Medical emergencies with documentation
- Significant life changes affecting participation
- Technical issues preventing access
- Program quality concerns
How to Request a Refund
Contact Our Support Team
Email us at contact@kairothuneon.com with your purchase details and reason for the refund request. Include your order number and the name you used during registration.
Provide Required Documentation
We'll review your request and may ask for additional information depending on your situation. This helps us process your request accurately and fairly.
Receive Confirmation
Once approved, you'll get an email confirming your refund amount and expected processing time. Keep this for your records.
Refund Processed
The refund will be issued to your original payment method. Bank processing times vary, but most refunds appear within 5-10 business days.
Common Refund Scenarios
Early Withdrawal
If you enroll in a program but decide it's not right for you within the first two weeks, you're eligible for a full refund minus any accessed materials or downloads.
Technical Difficulties
When platform issues prevent you from accessing content, we'll work with you to resolve the problem or issue a refund if the issue can't be fixed promptly.
Duplicate Purchases
Accidentally purchased the same program twice? We'll refund the duplicate immediately once we verify the transaction details.
Program Cancellation
If kairothuneon cancels or significantly modifies a program after your enrollment, you'll receive a full refund or the option to transfer to an alternative program.
Refund Methods and Processing
Credit/Debit Cards
Refunds return to the original card used. Processing takes 3-5 business days after approval.
Bank Transfers
Direct bank refunds may take 5-7 business days depending on your financial institution.
Digital Wallets
PayPal and similar services typically process refunds within 2-3 business days after confirmation.
Important Information
Refund amounts may be reduced for partial program completion based on the percentage of content accessed and time elapsed since enrollment.
All refund requests must come from the email address associated with the original purchase for verification purposes.
Refunds issued in Australian dollars may be subject to currency conversion rates if your original payment was in a different currency.
Programs offered at promotional prices are subject to the same refund policy, but the refund amount reflects the actual price paid.
Need Help with a Refund?
Our team is here to answer questions and guide you through the process. We handle each request individually and aim to find solutions that work for everyone.